• I wish to arrange for a special Birthday surprise.
Is it possible?
   
  Yes. Please contact our reservationist for information and assistance.
   
•
Can I put a special message on the cake I order?
   
 
Your cake can be customized with your message or any special request. Please contact our reservation agent.
   
•
Can I come in the afternoon (before park operating hours) for photo?
   
 
We regret daytime is exclusively reserved for park construction and maintenance work.
   
•
Is it possible to order a special dish not offered
in the buffet line?
   
 
It is possible to prepare special dishes for groups and special guests. Please contact our marketing department at marketing@phuket-fantasea.com for further information and assistance.
   
•
I wish to have a personal guide. Can that be arranged?
   
 

Due to the simple layout of our Park, most of our guests may freely enjoy themselves without the need for a tour guide. Should you prefer to have one, please contact our reservation for assistance.

There are several VIP ticket packages (FantaSea hospitality packages) available that will allow you to go through a special lane without having to queue as well as provide many other special benefits that can be enjoyed within the Park. For more information, please go to the “Park Services” section on this website.

   
•
Can FantaSea help arrange other Phuket tours?
   
 
We do not provide tour service. Nevertheless, we would be glad to recommend respectable tour agents to you, if required.
   
•
I wish to pass on my comments to the management.
How can I do that?
   
 
We highly value our guest’s opinions and it is our policy to listen to and carefully consider all the suggestions and comments that our guests have on every aspect of our park. Comment forms are available at Land of Smiles information center, the Golden Kinnaree Buffet Restaurant and the Palace of the Elephants theater. Alternatively, please call our Customer Services Hotline at +66 76 385 144 or fax +66 76 385 166.